Return & Shipping Policy

Return & Shipping Policy

Last Updated: 06-11-2025

Thank you for shopping with Natchero (“we,” “our,” “us”). This Shipping & Refund Policy outlines the terms related to delivery, product damage, and returns for purchases made through our website [www.natchero.com].

1. Shipping Policy

We process and ship all confirmed orders within 2–4 business days after payment confirmation.
Delivery time may vary depending on your location, generally 5–10 business days across India.
You will receive an email or SMS with tracking details once your order has been dispatched.
We are not responsible for delays caused by courier partners, weather conditions, or unforeseen issues beyond our control.

2. Damaged or Tempered Products

If you receive a damaged, tampered, or incorrect product, please contact us within 24 hours of delivery with photos or video evidence of the packaging and product.
We will investigate the issue and, if verified, send a replacement product or initiate a refund as per your preference.
Claims made after 24 hours of delivery may not be eligible for replacement or refund.

3. Non-Delivery of Product

If your order is not delivered within the expected time frame or shows as “delivered” but you haven’t received it, please report it to us within 3 days.
We will coordinate with the courier service to resolve the issue.
Refunds or replacements will be processed only after verification.

4. Return & Refund Policy

We offer a 7-day return policy from the date of delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.

5. Contact Us

For any shipping or refund-related queries, please reach out to us at:
📧 info@natchero.com
🌐 www.natchero.com