top of page

Get Flat 10% Discount on 1st order I 100% Natural Products I

Leaf Stem

Return & Shipping Policy

Last Updated: 06-11-2025

Thank you for shopping with Natchero (“we,” “our,” “us”). This Shipping & Refund Policy outlines the terms related to delivery, product damage, and returns for purchases made through our website [www.natchero.com].

1. Shipping Policy

  • We process and ship all confirmed orders within 2–4 business days after payment confirmation.

  • Delivery time may vary depending on your location, generally 5–10 business days across India.

  • You will receive an email or SMS with tracking details once your order has been dispatched.

  • We are not responsible for delays caused by courier partners, weather conditions, or unforeseen issues beyond our control.
     

2. Damaged or Tempered Products

  • If you receive a damaged, tampered, or incorrect product, please contact us within 24 hours of delivery with photos or video evidence of the packaging and product.

  • We will investigate the issue and, if verified, send a replacement product or initiate a refund as per your preference.

  • Claims made after 24 hours of delivery may not be eligible for replacement or refund.
     

3. Non-Delivery of Product

  • If your order is not delivered within the expected time frame or shows as “delivered” but you haven’t received it, please report it to us within 3 days.

  • We will coordinate with the courier service to resolve the issue.

  • Refunds or replacements will be processed only after verification.
     

4. Return & Refund Policy

  • We offer a 7-day return policy from the date of delivery.

  • To be eligible for a return, the product must be unused, unopened, and in its original packaging.

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.
     

5. Contact Us

For any shipping or refund-related queries, please reach out to us at:
📧  info@natchero.com
🌐 www.natchero.com

© 2025 Natchero. All Rights Reserved.

bottom of page